Contact Us

Language and scope

The contact form is read and answered by a team that works in English, and replies are written in English. The form is intended for questions about the Lottomart site itself, such as account access, game behaviour or how a promotion works. It is not the right channel for anyone who is under the legal gambling age, and such visitors should not use it at all.

What never belongs in the form

No financial details should be sent through this form. That means no card numbers, no bank account information, no payment method identifiers and no details of any wallet or account used to deposit. The same applies to passwords, security answers, PIN codes or any other credential linked to the Lottomart account or to any payment service. Document scans are equally out of place: no passport pages, no driving licences, no utility bills and no bank statements. The team never asks for such material through this form, and any request that arrives by another route claiming to be from Lottomart and asking for those items should be treated as suspicious. Where verification documents are needed, the site provides a dedicated, secure channel for them, and that is the only place they should be sent.

Support beyond the form

For a player who is in difficulty with gambling, the contact form is not the place to start. The responsible-gambling section of the Lottomart site lists the organisations that offer help, and that is where a reader in that position should look first. Those services operate independently of the casino and can be reached without involving the support team. Anyone who wants to restrict their own play can also use the self-exclusion tools described on the site; those tools work separately from the contact form and take effect through the account settings rather than through a message to support.

Every message sent through the form is treated as confidential, and the team reads each one carefully before replying. Turnaround is not guaranteed to a fixed schedule, but the aim is to respond without undue delay. If the enquiry concerns a complaint about a specific transaction or a bonus, the reply will cover the next steps rather than a final decision, and any dispute follows the procedure set out in the site terms.